The telephone management market for VSEs and SMEs is huge and largely under-exploited. More than 50 % of business calls go unanswered, representing thousands of lost opportunities every day. Existing solutions are often too complex, too expensive or unsuited to the real needs of small businesses. Entrepreneurs, craftsmen, shopkeepers, restaurateurs and healthcare professionals are faced with constant interruptions, the manual management of appointments, orders or complaints, and the loss of customers through missed calls.1.

Scintia is responding to this pressing need by offering AI that does more than just answer the phone: it understands requests, acts in real time, and integrates with business tools (CRM, diary, POS, etc.). All this, with no technical skills required. The objective is clear: to enable every company to save time, reduce costs and improve customer satisfaction.

What sets Scintia apart is our approach, which focuses on real-life use cases rather than technology for technology's sake. Our solution is already up and running, tried and tested, and deployed with satisfied initial customers. It integrates natively with the most widely used business tools, offering an ultra-simple user experience that is accessible to all, even for non-technical users.

Targeting VSEs and SMEs is a strategic choice: this segment represents a very large market that is poorly served by current solutions. Companies that already have a telephone line are often poorly served by solutions that are too complex (Aircall type) or too limited (traditional voice mailboxes). Scintia offers an affordable, effective alternative that can be adapted to all business needs.

Scintia's business model is based on a SaaS subscription, generating recurring and predictable revenues. The technology, which can be easily deployed on a large scale, delivers a very low marginal cost for each new customer. The high perceived value of the solution, combined with high retention, guarantees sustainable growth and a snowball effect thanks to word-of-mouth and immediate productivity gains.1.

Each deployment generates immediate and recurring revenue, without the need for heavy investment in support or infrastructure. The personalised, responsive support we provide enhances customer satisfaction and loyalty.

Scintia handles all incoming and outgoing calls, with a natural understanding of language and fluid, human-like interaction. It can :

• Automatically answer incoming calls understand requests (making appointments, reservations, information, after-sales service, quotations, orders, emergencies, etc.)

• Making intelligent outgoing calls (appointment reminders, customer reminders, order confirmations, satisfaction surveys, post-contact follow-up, etc.)

• Taking concrete action in business tools (making appointments in the diary, sending information or text messages, automatic reminders, etc.)

• Adapting to all sectors (health, catering, services, e-commerce, craftsmen, training, etc.)

• Delivering a premium customer experienceavailable 24 hours a day, without waiting, with consistent quality1.

The use cases are universal and applicable to all companies that receive or make calls on a regular basis. Scintia adapts to each specific need, thanks to fine-tuned customisation and made-to-measure support.

Initial customer feedback has been very positive, with immediate gains in time and efficiency. Scintia enables simple requests to be processed up to 5 times faster than a traditional standard, while reducing operational costs by up to 70 %. The average integration time is less than 48 hours, guaranteeing a rapid return on investment for each customer.1.

The solution has been tested on more than 1,000 calls, with a high satisfaction rate and easy adoption, even for non-technical users. Customers appreciate the ease of use, the speed of implementation, and the quality of the human support.

Our path is clear: controlled growth, gradual expansion throughout France and then internationally.
Our ambition is to become the benchmark in telephone management for VSEs and SMEs, based on proven technology, an experienced team and a structured deployment strategy.
Every month, growth indicators are closely monitored (number of customers, active agents, satisfaction, integration time, etc.), with dedicated reporting for investors.
Our vision is long-term: scalable, profitable and rigorously managed.